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Thepatient engagementplatform forophthalmology.
An AI receptionist that answers patients, books appointments, and keeps follow-ups moving.
Trusted by eye care practices and technology partners
Why this matters
A more responsive front desk is a better patient experience.
Missed calls, voicemail, and after-hours dead ends do more than create friction. They slow booking, pile on repetitive phone work, and make the practice feel harder to reach.
23%
of patient calls go to voicemail
15%
of demand comes in after hours
25+
front-desk hours a week on the phone
The platform
One AI front desk, end to end.
Watch a single call move through the platform.
Inbound
Patient calls
Acuity
AI Receptionist
Picks up · books · verifies
Module
Call Center
Browser VoIP with warm transfers, live call summaries, and missed-call recaps the front desk can act on.
Module
Tasking
Every call generates structured follow-up, routed to the right person.
Module
Two-way Texting
Acuity drafts replies, confirms appointments, and re-books patients over SMS — staff steps in only when needed.
Module
Analytics
Call volume, booking outcomes, and after-hours capture across locations.
Inside the platform
Built for the way the front desk actually works.
Proof from practice
Six locations. Thirty days.
0
missed calls in the first 30 days
500+
appointments booked in the first 30 days
2,000+
after-hours calls answered
400
staff hours returned to the team
I was spending 4+ hours a day on manual admin work. Acuity gave me my life back.
Deployed across
Get started
See it run on a live call.
Book a 30-minute demo. We'll run it on your scheduling rules, insurance flow, and appointment types.
Book a Demo
Live walkthrough · ophthalmology workflow review