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Acuity × AdvancedMD partnership→
TheAI receptionistfor ophthalmology practices
Answer every call, help patients get what they need, and keep your front desk focused on the people in front of them.
Trusted by eye care practices
Why this matters
A more responsive front desk is a better patient experience.
Missed calls, voicemail, and after-hours dead ends do more than create friction. They slow booking, pile on repetitive phone work, and make the practice feel harder to reach.
23%
of patient calls go to voicemail
15%
of demand comes in after hours
25+
front-desk hours a week on the phone
The platform
One AI receptionist, end to end.
Every call answered, every appointment booked into your EMR, every follow-up routed — without a missed handoff.
Inbound
Patient calls
Acuity
AI Receptionist
Picks up · books · verifies
Module
EMR Booking
Appointments write directly into your EMR — no double entry, no nightly reconciliation, no dropped handoffs.
Module
Call Center
Browser VoIP with warm transfers, live call summaries, and missed-call recaps the front desk can act on.
Module
Two-way Texting
Acuity drafts replies, confirms appointments, and re-books patients over SMS — staff steps in only when needed.
Module
Analytics
Call volume, booking outcomes, and after-hours capture across locations.
Inside the platform
Built for the way the front desk actually works.
Proof from practice
Six locations. Thirty days.
0
missed calls in the first 30 days
500+
appointments booked directly into the EMR
2,000+
after-hours calls answered
400
staff hours returned to the team
I was spending 4+ hours a day on manual admin work. Acuity gave me my life back.
Deployed across
Get started
See it run on a live call.
Book a 30-minute demo. We'll run it on your scheduling rules, insurance flow, and appointment types.
Book a Demo
Live walkthrough · ophthalmology workflow review