Acuity Health
AI receptionist for ophthalmology practices
Acuity helps your practice pick up, understand what the patient needs, and move the call toward the right outcome: booked visit, clear answer, staff transfer, or escalation.
Live call workflow
Patient request captured
Intent, office, urgency, and next step are structured before the call is completed or handed off.
Handoff summary
Clear reason, configured route, patient need, and staff action surface in one place.
Built around eye care workflows
Books, routes, or transfers with context
Tracks outcomes across locations
Workflow
A better front door for patient calls.
Answer
Acuity picks up immediately and identifies the patient request.
Resolve
The call moves through approved scheduling, routing, FAQ, or handoff logic.
Report
Operators can review outcomes, transfers, and follow-up needs in the portal.
Why it converts
Specific enough for the calls eye care teams actually receive.
Answer calls without adding front-desk load
Handle routine scheduling, location questions, insurance questions, and common requests before they become staff interruptions.
Built for eye care workflows
Support medical vs. vision routing, provider rules, appointment types, pediatric flows, location logic, and urgent escalation paths.
Book, route, or transfer with context
When the call can be completed, Acuity completes it. When staff needs to step in, they receive the context.
Make patient access measurable
Track call volume, booking outcomes, after-hours activity, transfers, and unresolved cases across the practice.
Compare
Built to complete the next step, not just answer the phone.
Traditional coverage
Acuity
Generic phone coverage takes a message.
Acuity tries to complete the workflow while the patient is still on the line.
Staff reconstructs what happened from voicemail.
Staff sees the call outcome and handoff context.
Scheduling nuance is handled manually.
Practice rules drive scheduling, routing, and escalation.
FAQ
Questions buyers ask.
Can Acuity book directly into our scheduling system?
Yes, where integration and scheduling rules are configured. Acuity is already built around AdvancedMD workflows and can be scoped to your locations, providers, visit types, and rules.
How does Acuity know when to transfer a call?
Transfer logic is configured around your practice rules, urgent symptoms, staff-only requests, and patient preference. When a call transfers, the goal is to pass useful context with it.
Can it handle medical and vision insurance questions?
Acuity can support approved insurance workflows and routing logic, including medical vs. vision distinctions that matter in eye care.
See how Acuity would handle your real calls.
Book a workflow review. We will map Acuity to your appointment types, insurance rules, locations, languages, and transfer policy.