Acuity Agents
AI agents for the patient phone line.
Acuity Agents answer patient calls, book in your practice management system, and hand everything else to your staff with context.
The work an agent takes off the front desk
Answer the call
Common questions, scheduling requests, and after-hours calls, answered from your practice’s own knowledge base.
Book in your system
Appointments booked directly in AdvancedMD with your providers, locations, appointment types, and rules.
Hand off with context
Anything the agent can’t finish becomes a staff task with the call and what the patient needs.
Built around how your practice works
Each agent books with your providers, locations, appointment types, and the rules that decide who sees whom.
Callers hear whether your practice accepts their plan, from the insurance list your staff maintains.
Answers come from your practice’s own knowledge base, which your team keeps current with a history of every change.
Agents are built as code and pressure-tested with LiveKit Simulations against patient profiles and edge cases.
Solving the problems that move patient access.
Built to run inside a medical practice
After-hours coverage
Calls that arrive after the office closes still get answered.
Direct booking
Appointments land in AdvancedMD, not in a message queue.
Every call transcribed
Staff can review each call the agent handled, with the full transcript.
Measured
Bookings, call volume, and call duration, tracked day by day.
HIPAA safeguards
Built with the privacy and security controls described on our Security page.
Built as code
Each agent is tailored to one practice, not configured from a template.