Acuity Systems
The staff workspace behind every agent.
The requests agents hand off, the calls they handle, and the numbers that show whether it is working, in one place.
Agents do the routine. Staff see everything.
- Work arrives as tasks, not voicemails to transcribe.
- Staff call and text patients back without switching tools.
- Every call the agent handled is there to review.
Task inbox
Requests an agent could not finish arrive as tasks, with the call and what the patient needs.
Calls and texts
Call and text patients back from the same workspace.
Call history
Review every call your agent handled, with the full transcript.
Everything your team needs to run it
Analytics
Bookings, call volume, and call duration, day by day.
Staff activity
See the work your team completes alongside the agent.
Knowledge base
Keep the agent’s answers current, with a history of every change.
Insurance list
Keep the plans your practice accepts current. The agent uses the same list.
Agent overview
See what your agent does and the tools it can use.
Locations
Scope the work and the numbers by location.